Challenge
What are you actually facing?
We gather everything about the situation and find the need behind the stated want. What are you dealing with, what do you want to achieve, and why. The last question is the one that does most of the work, because a goal that belongs to someone else's expectations rarely survives contact with a difficult week.
Questions in this step
- What problem are you trying to solve?
- How and when did it start?
- What have you tried, and how did that go?
- What would the finished state actually look like?